Terms & Conditions

Terms & Conditions

Welcome to Promovate Ltd. Please read these terms and conditions carefully before placing an order with us. By placing an order, you agree to be bound by these terms and conditions. These terms and conditions apply to all orders and supersede all others.

Payment Terms – Approved Accounts

Payment shall be made in full within 30 days of receiving an invoice, unless we have agreed to special settlement terms in writing. For new accounts, full payment is required upon order placement. Credit terms are available subject to three positive payments on a pro-forma basis, alongside satisfactory credit checks.

Payment Terms – Pro Forma

Pro forma invoices are due for payment immediately upon order placement. Production of orders will not begin until the invoice has been paid in full. Delay in payment can cause a delay in the overall lead time for your order. Promovate Ltd cannot be held responsible for failure to fulfil a delivery date as a result of late payment.

Passing of Title and Risk

The risk of the goods shall pass to you on delivery. All goods, delivered or not, remain our property until payment is received in full. Until such time as payment in full is made, you shall retain such goods separately from other goods and clearly mark them as our property.


We reserve the right to alter any details or design of products illustrated without prior notice. While we strive to describe our goods accurately, no warranty is given as to accuracy, and no responsibility will be accepted for error or mis-description.

Quotations and Contracts

Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or regulations. All quotations are valid at the time of quoting, errors, and omissions excluded.


All prices are subject to VAT at the current rate. Prices quoted are guide prices only. Final pricing will be confirmed after artwork and specifications are finalized.

Delivery and Lead Times

Every effort will be made to deliver on time, but any delivery day or lead-time specified is a best estimate. Special express deliveries can be arranged but may be subject to additional charges.

Quantity Variations

We shall be deemed to have fulfilled our contract by delivering a quantity within 10% plus or minus of the quantity ordered.



Claims arising from damages, delay, or partial loss in transit must be made in writing to us within 48 hours of delivery.


Our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

Cancellation Charges

Cancellation charges will apply to all cancelled orders, along with charges for work carried out up to the date of cancellation.

Returns and Cancellations Policy

Please review our full returns and cancellations policy on our website.

Force Majeure

We cannot be held responsible for failure to fulfil a delivery commitment because of situations beyond our reasonable control.

Customs and Overseas Deliveries

Customers outside the UK are responsible for any customs charges.

Suppliers and Warranties

Products are distributed on behalf of third-party suppliers and are sold with the Supplier’s limited warranty.

Order Acceptance

Receipt of an order confirmation does not imply our acceptance of your order. We reserve the right to accept or decline your order.

Marketing and Communications

By submitting an order, you agree to be contacted by Promovate Ltd for marketing and communications purposes. You can opt-out at any time.


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